SMS Text Messaging
Privacy Policy

Updated 2/5/2025

 

GenCare Psychological Services LLC ("GenCare Psych") is committed to protecting your privacy. This SMS Text Messaging Privacy Policy (“Policy”) governs how we collect and use information about you when using text messages and reminders (collectively referred to as the "Messaging Service") in relation to providing mental health services.

 

Collection of Information
Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as the mobile phone number you provided when signing up to the Messaging Service, your name, any comments or feedback you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history, and any information included in those messages. We also maintain information about your consent to document your Opt-In to our SMS/texting services.

 

We may also collect personal information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the messaging service (e.g., sending you personalized text messages such as reminders.).

 

If you participate in therapy or other service offerings associated with the messaging service, we will collect basic contact information and any other information you choose to provide in connection with these services.

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How We Use Your Information

​We use the information we collect to:

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• Send you updates, promotional offers, and other information via SMS/text messages.

• Respond to your inquiries and provide customer support.

• Monitor and analyze trends, usage, and activities related to our SMS/texting services.

• Improve our services and develop new features.

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Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your information with:

 

• Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.

• Legal Compliance: When required by law, such as to comply with a subpoena, or similar legal process.

• Business Transfers: In connection with a merger, sale of company assets, or other business transaction

 

Your Choices

You may opt out of receiving SMS/text messages from us at any time by:

 

• Texting "STOP" to the number from which you received the message.

• Contact us at 702-900-3134

 

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Viewing personal information is restricted to authorized personnel only and regular audits are conducted to ensure compliance with data protection standards. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

Children's Privacy

​Our SMS/texting services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

 

Changes to This Privacy Policy

By opting in to receive text messages, you are agreeing to the terms of this Policy. GenCare Psych reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of these changes.